Reference

Privacy Policy — How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep the lobby secure. This policy explains what we collect, how we use it, and who you contact to request changes or deletion.

Account dataPayment detailsDevice informationCommunication preferencesSecurity logs
8801 db Privacy Policy — How We Handle Your Account Information
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt your wallet details and passwords so they're not readable if someone intercepts the connection. We keep transaction records for as long as your account is active, plus a retention period after closure to meet record-keeping obligations. We use cookies to keep you logged in and remember your language preference. You control whether we contact you about promotions or new game releases.

Encryption

All data moving between your device and our servers is encrypted with SSL. Your bKash, Nagad and Rocket wallet details are stored in encrypted form so even our support team cannot read the full number.

Cookies

We use session cookies to keep you logged in and functional cookies to remember your language and currency settings. We do not use third-party advertising cookies without your consent.

Retention

We keep your account data and transaction history while your account is active. After you close your account, we retain records for a defined period to meet legal obligations, then delete them.

Your Rights

You can request a copy of your data, ask us to correct inaccurate information, or request deletion. Contact support with your request and we'll walk you through the verification steps.

POLICY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, request changes to your communication preferences, or ask us to delete your account information, contact our support team through any of the channels below. We respond to data requests within a reasonable timeframe and confirm the action we took.

Live Chat Open the chat widget in your account dashboard and tell the agent you have a privacy request. They'll guide you through verification and log your request for our data team to process.
Email Support Send your request to our support email address from the email you registered with. Include your account mobile number and describe what you want us to do with your data.
Account Settings Log in and visit account settings to update your communication preferences, change your contact details, or request account closure. Changes to email and mobile number require OTP verification.

Privacy Policy Questions

We collect your mobile number, email address, and the wallet details you provide for bKash, Nagad or Rocket deposits. We also log your device type and IP address to verify your identity and prevent duplicate accounts.

We share transaction details with payment processors only to complete your deposit or withdrawal. We do not sell your information to advertisers or other third parties. We may disclose data if required by law in eligible regions.

We keep your data while your account is active. After you close your account, we retain records for a defined period to meet legal and record-keeping obligations, then delete them. You can request earlier deletion by contacting support.

Yes. Contact our support team through live chat or email and request a copy of your data. We'll verify your identity and send you a summary of the information we hold, including transaction history and communication preferences.

Log in to your account, go to settings, and update your communication preferences. You can choose whether you want to receive updates about new games, promotions or payment options. Changes take effect immediately.

Contact support and ask to close your account permanently. We'll guide you through verification and confirm when your account is closed. After the retention period, we delete your personal information from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.